Helping Brainz conducted a session on “customer service and marketing management” for the underpriviledged women of Madanpur Khadar. The events were led by Pratik Bishen, the social business development manager in Helping Brainz, where he focused mainly on :-

• creating an insight on effective customer service and marketing management;
• identify ways to establish links between excellence in customer service and business practices and policies;
• develop the skills and practices that are essential elements in customer service management
• best practices for effective communication.

The 2 hour event was held at EFRAH’s center at Madanpur Khadar. The event was co-facilitated by Abhinav Vikash from HCLT Foundations. The presenter (Pratik Bishen), though being in his final year bachelors of business administration, got good experience in customer service management and training the freshers for the same.

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Helping Brainz has been working readily for the empowerment of the rural and underpriviledged women of Madanpur Khadar slums for the past 2 years. When it comes to women empowerment team’s led by Shubhangi Srivastava, Athulya Rajan and Neeraj Shukla mainly focuses on conducting

• ‘Chaipecharchas – a day with full of informal discussions’,
• ‘VanitaSaksharta – event based on Women Education, Counselling, Training Programmes (Classroom Teaching Programmes on weekends)
• ‘VanitaJyoti’ – Women Entrepreneurship and Empowerment Programmes
• ‘VanitaSuraksha’ – Women Safety Campaigns
• ‘SahyogSanhita’ – Legal Aid Camps
• Experience Sharing Congresses
• Monthly Medical Camps – Chikitsa-Shivirs

Though the trio, doesn’t have any academic experience in social working for the women, they’ve been the best in empowering the women from the underpriviledged sections of the society.